How we handle consultation information.

Luxury Custom Jeweler by Andrew Gonzalez uses this website to help people request private custom jewelry consultations. We do not sell jewelry directly through this website and we do not collect payment card information here.

This Privacy Policy explains what information we collect, how we use it, and the choices you have when you submit a form, call, text, or interact with the site.

We may collect the following information:

• Contact details, including your name, phone number, and email address.
• Consultation details, including project type, preferred call window, budget range, timeline, diamond preference, diamond shape, message, and ring inspiration.
• Optional inspiration photos or files you upload with a consultation request.
• Communications you send by form, call, text, or email.
• Website usage information, such as pages viewed, referral source, approximate device/browser details, IP address, and similar technical information.

We may use analytics and advertising tools, including Google analytics or advertising tags, Meta Pixel, and similar technologies. These tools may use cookies, pixels, tags, or similar identifiers to understand site traffic, measure form submissions, improve advertising, and show relevant ads to people who have interacted with the website.

These tools may collect or receive information from this website and other websites or apps. You can control cookies through your browser settings and use privacy controls offered by advertising platforms. If a dedicated cookie preference tool is added later, we will update this policy and the website experience.

We use information to:

• Respond to your inquiry and arrange a consultation.
• Help Andrew understand the ring style, diamond direction, timing, and next step you are considering.
• Send a confirmation email to you and an internal lead notification to Luxury Custom Jeweler.
• Protect the website from spam, abuse, and security issues.
• Measure website performance, advertising effectiveness, and conversion activity.
• Comply with legal, tax, accounting, or business obligations.

We do not sell personal information for money. We may share information with service providers that help operate the website, deliver email, host the site, manage analytics, run ads, prevent spam, or support business operations. For example, form submissions may be processed through Resend so the inquiry can be emailed to us and confirmed back to you.

If advertising pixels or similar tools are enabled, those tools may involve sharing online identifiers or event information with advertising platforms for measurement, remarketing, or similar advertising purposes. We may also disclose information if required by law or needed to protect our rights, users, or the website.

Inspiration photos are used to understand style direction and consultation context. The images on this website are for inspiration only. Custom client pieces are handled privately and are not publicized without permission.

Please avoid uploading sensitive personal information in an inspiration image. Uploaded files may contain metadata depending on your device or file settings.

We keep consultation information for as long as reasonably needed to respond to inquiries, manage business records, improve service, resolve disputes, or comply with legal obligations. We use reasonable safeguards, but no website, email system, or internet transmission can be guaranteed completely secure.

You can ask us to update or delete your consultation information by contacting us at info@luxurycustomjeweler.com. You can also call or text Andrew at (619) 279-7738. Depending on where you live, you may have additional rights to know, access, correct, delete, or opt out of certain uses of personal information.

This website is not intended for children under 13, and we do not knowingly collect information from children under 13.

Questions about this Privacy Policy can be sent to info@luxurycustomjeweler.com. You can also visit the contact page to reach Andrew directly.